Spier’s. Our Company Privacy Policy

Spier’s is a private limited company. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Spier’s collects the following data:

  • Personal identification information (name, email address, phone number, etc.)

  • Company information: company name, size, sector etc. 

How do we collect your data? 

You directly provide Spier’s with most of the data we collect. We collect data and process data when you:

  • Register an enquiry online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies

  • Speak to us on the phone and share any of the above stated data 

  • Respond to business cards that you have shared with the company 

Spier’s may also receive your data indirectly from the following sources:

  • Sales lead organisations 

How will we use your data?

Spier’s collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • Produce internal reports on product and service processes

When Spier’s processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Spier’s securely stores your data on SquareSpace and Google 

Spier’s will keep your personal identification and organisational data for two years. Once this time period has expired, we will delete your data by removal from our systems.

Marketing

Spier’s would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Spier’s from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email hello@spierssalads.com with the word ‘Unsubscribe’.

What are your data protection rights?

Spier’s would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Spier’s for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Spier’s correct any information you believe is inaccurate. You also have the right to request Spier’s to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Spier’s erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Spier’s restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Spier’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Spier’s transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@spierssalads.com

Call us at: 0203 856 0404

Or write to us: Unit 10 Railway Arches, Ffinch Street, London, SE8 5QA

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Spier’s uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in (where relevant) 

  • Understanding how you use our website

  • Tracking user journeys 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our websites. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites 

The Spier’s website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy 

Spier’s keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24th June 2021.

How to contact us

If you have any questions about Spier’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@spierssalads.com

Call us: 0203 8560404

Or write to us at: Unit 10 Railway Arches, Ffinch Street, London, SE8 5QA

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Spier’s has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Online: https://ico.org.uk/global/contact-us/email/ 

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Terms and Conditions

Spiers Salads - Event Terms and Conditions

1. Definitions

1.1 ‘Spiers Salads’ refers to Spiers Salads Ltd., a company registered in the UK.

1.2 ‘The Client’ refers to the person, firm, or company making the booking with Spiers Salads.

1.3 ‘The Quote’ is Spiers Salads quotation for the total cost of goods and/or services provided for the Client, based on approximated guest numbers.

1.4 ‘The Booking' refers to the event or function outlined in the Quote provided to the Client, excluding F&B deliveries.

1.5 'F&B' refers solely to food and beverage items and does not encompass service equipment. 1.6 ‘Terms and Conditions’ refers to these standard terms and conditions, along with any special terms agreed upon between Spiers Salads and the Client in writing.

 

2. Quotes

2.1 Any changes to the Booking, such as changes in guest numbers, menu items, or additional services, must be confirmed in writing by the Client. An amended Quote will then be provided.

 

3. Guest Numbers & Dietary Requirements

3.1 The prices provided are based on the number of guests specified in the Quote. Any changes to guest numbers or dietary requirements may affect the total cost, and the Quote will be revised accordingly.

3.2 Final guest numbers and dietary requirements must be confirmed at least 14 days prior to the event date.

 

This does not apply to general deliveries, where cancellations can be made up to 48 hours in advance at no additional charge. Subject to kitchen availability, guests may also submit dietary requirements up to 24 hours prior to the event; however, alternatives are not guaranteed at such short notice.

 

3.3 Should the number of guests attending exceed the confirmed number, the Client may be charged for each additional guest, depending on venue guidelines and restrictions.

3.4 Any decrease in guest numbers after the booking has been confirmed and payment has been made will not be refunded (please see 8.0).

 

4. Confirmation

4.1 All Bookings are considered provisional until confirmed by the Client in writing.

4.2 A deposit of 25% of the total estimated cost is required to confirm the Booking (please see 8.0). 4.3 New clients must pay the full amount to confirm the Booking if the event is within 14 days.

4.4 Spiers Salads reserves the right to cancel the Booking if the deposit or final payment is not received by the agreed due dates.

 

5. Food

5.1 Minimum order requirements apply for specific menus (e.g., 50 covers for a 3-Course Meal and 25 guests for a Hot Buffet Station).

5.2 Kindly review our menus carefully, as each menu may differ in terms of requirements for hot food, which may necessitate access to kitchen facilities. If it becomes necessary for us to bring our own equipment and chef to prepare or serve hot food on-site, additional charges will apply.

5.3 Bespoke Menus can be created – POA. 5.4 Dietary requirements, including allergies, must be disclosed to Spiers Salads prior to the event. Failure to do so will exempt Spiers Salads from any liability.

5.5 An Allergens Card and/or Allergen Stickers will be provided for all our F&B services, and the Client is responsible for checking it prior to consumption.

 

6. Food Safety

6.1 Spiers Salads cannot be held responsible for the safety of any F&B items supplied by the Client or external parties involved in the Booking, even if served by Spiers Salads staff.

6.2 Food delivered by Spiers Salads should be consumed within two hours of delivery if held at room temperature.

6.3 We cannot take responsibility for food that has been left out of refrigeration for over four hours.

 

7. Equipment

7.1 Standard service equipment, such as crockery, cutlery, and linen, is included with select menus only. Any requests for alternative styles of equipment or upgrades, such as China, will be subject to additional charges.

7.2 Breakages or damage to hired equipment will be invoiced to the Client following the event.

7.3 Spiers Salads is not liable for any loss or damage to equipment once it has been handed over to the Client or the venue, unless damaged by the Spiers Salads staff onsite.

 

8. Payments

8.1 A non-refundable deposit of 25% of the total amount (including VAT) is due at the time of booking confirmation.

8.2 Final payment must be made at least 14 days prior to the event date.

8.3 If a booking is confirmed within 14 days of the event, full payment is due at the time of confirmation.

8.4 Failure to pay by the designated due date will result in the cancellation of the booking, and the Client will be liable for the full cost.

 

9. Cancellations

9.1 Cancellations must be made at least 14 days before the event to avoid full payment being due. 9.2 Deposits are non-refundable.

9.3 Any reductions in guest numbers after payment is made will not result in a partial or full refund.

 

10. Property

10.1 Spiers Salads is not responsible for the loss, theft, or damage to the Client's or guests' property during the event, unless caused by our negligence.

10.2 The Client is responsible for any damage to Spiers Salads property or hired equipment during the event, unless handled by the Spiers Salads staff onsite.

 

11. Liability

11.1 Spiers Salads is not liable for any indirect or consequential loss caused by failure to perform obligations under these Terms and Conditions.

11.2 Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence.

 

12. Data Protection

12.1 Spiers Salads will handle all Client data in accordance with UK data and GDPR protection laws.

 

13. Marketing

13.1 Spiers Salads may take photos of the Booking for social media uses or marketing materials unless the Client opts out in writing prior to the event.

13.2 Specific Client names will never be used unless approved by the Client in writing.

 

 

14. Service Staff

14.1 Service staff will not be expected to move heavy furniture or equipment onsite that do not belong to Spiers Salads. Porters can be hired for this purpose.

14.2 Service staff are responsible to the Head of Service onsite or the Office Manager during the event, and any service issues must be raised with them directly - 0207 729 9790.

14.3 Any overtime required by service staff will be subject to additional charges, including taxi fares if the event extends beyond 23.30 PM. However, if the event was originally scheduled to conclude in the early hours of the morning, these additional charges will not apply.

 

15. Complaints

15.1 Any complaints regarding our service must be brought to the Event Manager's attention during the event or within 24 hours of the event. Written complaints must be submitted within 48 hours. 15.2 Complaints submitted beyond this timeframe will not be considered for a partial or full refund.

 

16. Alcohol & Beverages

16.1 Spiers Salads has a flexible policy for alcohol and beverages – if 25% of the total alcohol ordered remains unopened, it can be refunded to the client at the full cost.

16.2 If alcohol is to be served at the event, the venue must have an Alcohol License. If the venue does not have one, Spiers Salads can provide coverage as we hold a valid license; however, no additional alcohol may be sold beyond the pre-agreed amount.

16.3 The Head of Service onsite reserves the right to refuse alcohol service to any guest at their discretion.

 

17. Delivery Charges

17.1 Delivery and collection charges do not apply unless the Booking is held beyond a 10-mile radius from our kitchens, located by Tower Bridge – POA.

 

18. Tastings

18.1 A tasting of our offerings may be arranged, depending on the menu and number of guests.

18.2 Tasting charges may apply and will be determined on a case-by-case basis – POA.

 

19. Health & Safety

19.1 A risk assessment will be provided for the venue prior to the event, outlining how potential risks will be managed. For more information regarding our Health and Safety Procedures, please contact us at hello@spiersssalads.com.